MACRA warns mobile operators on data charges

Malawi Communications Regulatory Authority MACRA has warned mobile phone operators against exorbitant charging of mobile data to consumers.

Speaking during a panel discussion in Blantyre Thokozani Chimbe deputy director legal consumer affairs said research shows that mobile data consumers are paying a great part in the development of the country.

Chimbe said the regulatory body will ensure that mobile data providers and consumers are brought together with an aim of dealing with the overcharging of the data.

“Among others consumers are not aware of how best they can use their data which makes it to look more expensive,” Chimbe

In his remarks, Michael Mang’anda digital experience manager for Airtel Malawi said most of the complaints they receive from consumers are as a result of technical knowhow of their gadgets in as far as data usage is concerned.